Resolution Agents for Repo & Collections

Resolution Partner for Banks & NBFCs

MSR SOLUTIONS is headed by a group of professionals with vast experience. We are proud to utilize this opportunity to introduce MSR SOLUTIONS as a collections and repossession agency for various financial institutions and banks in Hyderabad, intending to have a professional relationship with organizations of repute.

Our Services View Agency Profile
3+
Years of Experience
3500+
Cases / Month
90+
Team Members
MSR Solutions Office
Resolution Score
Strong performance in recovery, settlements & normalization
Email MSRSOLUTIONSKNR@GMAIL.COM

ABOUT US

MSR Solutions – Since 2022

MSR Solutions began its journey in 2022 at Karimnagar. Currently, the organization has a strong workforce comprising 60+ field collection executives, 10+ team leaders, 50+ tele-callers, and a total team strength of 130+ members. MSR Solutions efficiently manages a volume of 3,500+ cases per month. The company follows a process-oriented approach with a strong focus on customer and client satisfaction.

Collections & Repossession

Dedicated to handling collections and repossession activities for various financial institutions and banks, with ethical and compliant practices.

Professional Relationship

MSR SOLUTIONS intends to build long-term professional relationships with reputed organizations as a reliable resolution agency.

Process Oriented Customer & Client Focus Repo & Collections

SERVICES

Repo, Collections & Field Operations

MSR SOLUTIONS handles collections and repossession activities across multiple products and buckets for various financial institutions.

Collections
Bucket & Write-off Collections

Collections for multiple buckets including early buckets and chronic delays, with focus on settlements and normalization.

  • Bucket 1–6 portfolios.
  • Write-off and 180+ DPD accounts.
  • Structured follow-up for outstanding dues.
Repossession
Repossessions & Recovery Support

Coordinating repossession activities with client recovery teams and ensuring transparent handover and documentation.

  • Repossession of chronic delay accounts.
  • Coordination with recovery team.
  • On-field collection and asset handover.

RESUME & EXPERIENCE

Experience – Manda Mahender

Summary of experience as per the attached resume, from sales and field collections to team leadership and agency operations.

Profile Summary
  • Name: MANDA MAHENDER
  • Father’s Name: MANDA RAJI REDDY
  • Date of Birth: 13-01-1997
  • Qualification: B.COM
  • Mobile: 8886288858
  • Location: Karimnagar

Main job involved co-ordinating with recovery team and repossessions of chronic delays, managing field teams and customer follow-ups for outstanding dues, settlements and normalization.

AGENCY PROFILE

Manager Responsibilities

As per the MSR SOLUTIONS agency profile, the manager responsibilities are clearly defined to ensure strong controls and reporting.

Manager Responsibilities
  • Allocation of cases to supervisors.
  • Daily feedback from the supervisors on daily drop for ENR.
  • Targeting higher rate of percentage in normalization.
  • Daily feedback from the supervisors on field visits, non-contactable & discrepancy cases.
  • Daily feedback to the agency manager and preparing the MIS.
  • Setting targets for normalization accounts.
  • Daily review with tele callers.
  • Giving skip trace methods on non-contactable cases.
  • Solving discrepancy cases with the help of manager and agency manager.
  • Giving daily drop rate percentage to the manager and agency manager.
Repossession, Collection & Field Executives
  • All the collection & field executives are experienced and qualified.
  • Entire team has been trained in “Never quit attitude” & negotiation skills.
  • Executives and tele callers are well versed with skip trace methods.
  • Executives give high level of customer satisfaction.
  • Executives are connected through good network.
Infrastructure
  • Spanning over 1200 sq. ft. in Karimnagar and 2000 sq. ft. in Hyderabad.
  • 5 land lines to support excellent connectivity.
  • 30 branded PCs in Karimnagar and 50 PCs in Hyderabad.
  • Internet connection through broadband.
  • 3 mobile connections working round the clock through good network.
Founder / Key Person – M MAHENDER

DOB: 13-01-1997

Qualification: B.COM

Mobile: 8886288858

Main job involved co-ordinating with recovery team and repossessions of chronic delays, handling collections for ICICI Bank credit card portfolios and leading MSR SOLUTIONS as a resolution agency.

PRESENT CLIENT & PRODUCT DETAILS

Present Client & Product Details

As per the MSR SOLUTIONS profile, we are currently handling portfolios for the following clients, products and buckets.

Client Products Buckets
RBL BANK LTD CREDIT CARD BKT 1
TATA CAPITAL 2 WHEELER BKT-X
BAJAJ AUTO CREDIT LTD 2 WHEELER BKT 1 TO BKT-4
NAVI FINSERV PL BKT 1 TO BKT-4
HERO FINCORP LIMITED PL BKT-2 TO BKT-6
IIFL FINANCE BL & PL BKT-4,5,6
TATA CAPITAL 2 WHEELER BKT-X
PREFR PL BKT-1
IDFC FIRST BANK CD BKT-1
BAJAJ FINSERV LTD PL 180+
BAJAJ FINSERV LTD PL BKT-3,4,5

LEADERSHIP

Our Core Team

MSR SOLUTIONS is guided by experienced leaders with deep exposure to collections, repossession, risk and customer management.

Manda Sainath Reddy
Manda Mahender Reddy
Founder

Oversees day-to-day operations, performance tracking and process governance to ensure every client portfolio is handled with discipline.

Manda Sainath Reddy
Manda Sainath Reddy
CEO

Drives strategic direction and relationships with leading banks and NBFCs to grow MSR SOLUTIONS as a trusted resolution agency.

CONTACT

Let’s Discuss Your Portfolio

For Repo and Collections requirements, reach out to MSR SOLUTIONS. We look forward to a positive reply and a long-term professional relationship.

Reach Us

Mobile +91 88862 88858 / +91 99496 03933

Email MSRSOLUTIONSKNR@GMAIL.COM

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